Rocking Horse Kindergarten

I sent my son here for a week. The first couple of days were fine, everything suddenly went downhill. My son had only been there 1 week and they expected my son to tell them when he needed a toilet I was told he was told off as he ran into the hall way I think he was trying to go to the toilet as he'd seen other kids go but was told to go back into the room. After that I went to pick him and I was told I was late a few times. I said I'd sepak to the manager where I said I have a 18monthh old baby which takes me 2 minutes to get out the car as well to collect my son. The manager stated may be I should leave earlier I have live location and times saved on my phone that show I was on the grounds 10 to 15minutes early but as the staff open the door late I was waiting outside then to be told by one member of staff I need to pick my son up on time. I was not late the staff did not open the door which caused me to come inside later and then leave 5 Mins later they then put this on his profile for sign out time which was incorrect of the time. I raised this various times with the manager and she stated we need to be patient as staff are attending to their duties I understand this but to turn around and say I am late and they will waiver the late free because of their lateness to opening the door. It's not acceptable as they were not understanding that I was not late instead the manager was asking me to come even earlier. I then started to pick my son up half hour early to stop the awarkward atmosphere but it still continued. The following days went by and my son had apparently weed himself he can hold his wee upto 5 hours and had never wet himself I asked the staff on various occasions please can you ask him evry hour as he is not familiar with the environment as this is only his first week and to let me know about any incidents that occur bearing in mind I only lived 3 Minutes in car away from the nursery only to come and see him running around with no footwear or socks on his feet I asked why they hadn't called me as I only lived 3 to5 minus away and they did not answer he was running around with no socks on and no shoes I had given him extra set of clothes and socks. They told me he just stood in one place and just weed I asked the staff if they asked him they said they don't know I raised this with the manager and she said kids have accident I said yes that is true I asked and staff don't recall taking him. She said she'll look into it I then had to get his trainers professionally cleaned so gave him a pair of white trainers I asked staff to change him into wellies if he goes into the garden they caused a fuss and started on say not to put clothes or anything on them tht could get damaged. As his trainers had been weed in I had no other option to give his 2nd pair of trainers. After that I felt that they were very forward with everything as the manager had said to me Maybe this isn't the right nursery for him. My son is very well behaved and is a very quiet boy who has no naughty streak in him I could not understand why they'd suggest moving nurseries as they couldn't be bothered to care for him as they should. I was then charged for snacks he did not eat and he did not eat cracker or malt loaf they gave minimum snacks to the toddlers and it was a malt loaf bite size snack cut in 2 pierces my son never ate fruit crackers or any snack they still charged me even with asking if I could bring his own in. I paid in full but when I was there I observed alot of unkind behavior towards the Toddlers that staff were always In a rush to finish activities and took photos to send to parents as if it looked like they spend time with hem but it was literally 5 Mins I seen this first had when he had his settle in days I thought that maybe they are busy but my son will settle in nicely they were not aware of this behavior but as parent I couldn't not allow. My son's key worker had done an observation on my son on his learning stating he did not know his ABC.. Numbers or shapes.. My son has been self taught through learning he knows all his alphabet he knows his numbers 1 to 25 and 1 to 10 backwards and he knows complex shapes. IF onlyyl the staff had spent 5 minutes with my son they would have realised he is aware of his learning and has no problem in that area instead they sent a false reflection of him and when I asked the manager she said she will have a look I know my son is very passionate about his learning and he would have shown this if time was truly was spent with him understanding him. I would not recommend this nursery to anyone